smartastronomy@aol.com *** Free shipping items are mailed upon the discretion of the seller. *** Secure Ordering Shopping at SmartAstronomy.com is very safe. In fact, we Guarantee that every transaction you make at SmartAstronomy.com will be safe with our secure servers hosted by Yahoo's Secure socket layer (SSL encryption is the industry standard and among the best software available today for secure commerce transactions). All of your personal information including credit card number, name and address is encrypted, so that it cannot be read as the information travels over the Internet. Your credit card information is processed via a very secure payment gateway, and is automatically deleted form our database within 30 days. Our site is hosted by Yahoo! And so you would automatically be covered by the Yahoo! Buyer Protections Program. Payment SmartAstronomy.com accepts Visa, MasterCard, Discover, Amex certified checks, company checks, and money orders. Credit card payments are submitted immediately, and only those items shipped will be charged. If you decide to send a check or money order pleae send to our company address along with your payment. Personal checks and business checks must clear before shipment. Order Processing Time Most orders are processed and shipped within 12-24 hours International Orders We do not ship to the following countries due to international law, a high rate or experienced credit card fraud: Afghanistan------------------------------------------------------ Damaged Goods Please check your package before you sign for it. Any damaged goods claims should be reported to the carrier. Additional Fees Sales Tax will be added to NY residents Shipping and Handling Shipping and Handling are specified on your order page. All shipments to Alaska, and Puerto Rico and outside the United States will be charged at a higher rate. Please email us or call for a quote. Customs and Clearance, Duties and Taxes On shipments outside the USA are your responsibilities. They are assessed by the destination country and are out of our control. Door to airport service does not include Customs Clearance, Duties, Taxes or delivery to your door. You are responsible for all these costs and they are not included in our shipping charges. Returns & Exchanges Merchandise may be returned in new (mint) condition within 14 days of receipt for a full refund (less shipping/handling). If you'd like to apply your return credit to a new order, we'd be happy to do that. Please include this information with your return form. We must receive the returned merchandise within 14 days of the date you received it. All items must be in NEW (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided. For items opened or used, there is a 15% restocking fee plus the cost for any damaged or issuing pieces. We suggest that merchandise be securely packaged and insured for the full retail value, as SmartAstronomy is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. We will pick up the return shipping cost only if the item is defective. Please call or email us for return address information. Thank you. SmartAstronomy